Shipping & returns
Shipping:
At this time, Eastwood Ave. Menswear ship orders within Canada, United States and International. All orders are shipped via Canada Post with a tracking number. Once a package is shipped we have no control over how long it will take to arrive. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons. Shipping times may vary depending on the final destination.
All packages are shipped from our shop in Charlottetown, Canada.
Standard shipping is FREE on all Canadian orders over $150.
Eastwood Ave. Menswear charges a Flat Rate shipping cost. The shipping costs are as follows:
Canada orders cost (pre-tax):
| Canada orders cost (pre-tax): | Regular Post (2-7 business days) | Xpresspost (2-4 business days) |
| $0 - $149 | $12 | $20 |
| $150 and up | Free | $20 |
Standard shipping is FREE on all United States orders over $250.
Eastwood Ave. Menswear charges a Flat Rate shipping cost. The shipping costs are as follows:
United States orders cost ($CAD):
| U.S orders cost ($CAD): | Regular Post (3-7 business days) | Xpresspost (1-3 business days) |
| $0 - $249 | $25 | N/A |
| $250 and up | Free | N/A |
International shipping will be charged a flat rate $40 (CAD) fee.
Once your order has been processed, you will receive an email receipt confirming your order. Correctly completed orders are usually processed and shipped within 24 hours. Orders placed on Friday, Saturday, Sunday or holidays will be processed and shipped within 24 hours of the following Monday or business day. Although we try our best to ensure packages are delivered in a timely manner, orders may be delayed by factors outside of our control.
Once shipped, you will receive a tracking number via e-mail which you can use to track your order. If you do not receive a notification please check your spam or junk folder before contacting Eastwood Ave. Menswear. We are unable to cancel an order once the item(s) have been shipped.
Returns:
Regular priced items purchased from www.eastwoodave.com may be exchanged within 14 days of purchase date. Eastwood Ave. Menswear will accept returns for online store credit if criteria mentioned below are met. Eastwood Ave. Menswear will not accept any returned merchandise without prior written communication, so please contact us before sending your goods back.
We require all returns to HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without shipping labels on the shoe box. Once items have been worn, washed and/or altered, they cannot be returned or exchanged.
Eastwood Ave. Menswear does not assume any responsibility for loss or damage to returned goods whilst in transit from the customer. All charges incurred as the result of an exchange or return (ie. shipping and taxes) are the responsibility of the customer. In the case of an exchange the customer may be required to pay an additional re-shipping fee. We recommend using an insured service to send the items back to us, for your peace of mind.
Sale and Discounted Items:
All items that are purchased at a sale or discounted price are FINAL SALE. This includes any item purchased using a discount/promo code.